Shipping Policy

Last Updated: June 2, 2026

At Elevon Store, we are committed to delivering your order as quickly and efficiently as possible. Please read the following shipping policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing times may be extended.

If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping Origin

Our products may be shipped from fulfillment centers, warehouses, manufacturing partners, or logistics facilities located in China and other international locations depending on inventory availability and destination country.

As a result, shipping times may vary based on your location and current logistics conditions.

Estimated Delivery Times

Estimated delivery times are provided as guidelines only and are not guaranteed.

• United States: 7–15 business days
• Canada: 7–20 business days
• United Kingdom: 7–15 business days
• Australia & New Zealand: 7–18 business days
• European Union: 7–18 business days
• Other International Destinations: 10–25 business days

Actual delivery times may vary due to customs processing, local postal services, weather conditions, transportation disruptions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping rates are calculated at checkout based on destination, package weight, promotional offers, and shipping method selected.

Any applicable shipping charges will be displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear after shipment, especially for international shipments.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

Elevon Store is not responsible for customs delays, import restrictions, or additional fees imposed by government agencies.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

If an incorrect shipping address is provided and the order has already been processed or shipped, we may be unable to modify the shipment.

Additional shipping fees may apply if a package must be re-shipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery responsibility is shared with the carrier.

Elevon Store is not responsible for packages lost, stolen, delayed, or damaged due to circumstances beyond our control. However, we will make reasonable efforts to assist customers in resolving shipping-related issues with the carrier.

Undeliverable Packages

If a package is returned due to an incorrect address, refusal of delivery, failure to pay customs fees, or repeated failed delivery attempts, additional shipping charges may be required before the order can be re-shipped.

Shipping Restrictions

Certain products may be unavailable in specific countries due to local laws, customs regulations, carrier restrictions, or import requirements.

We reserve the right to refuse or cancel orders that cannot legally or practically be delivered.

Contact Information

Elevon Store (Operated by Nouriva LLC)

Email: tell-us@elevon.health
Phone: (615) 569-3743

Business Address:
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States