Refund policy

Refund & Return Policy

Last Updated: August 1, 2026

At Elevon, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.

90-Day Return Policy

We offer a 90-day return policy, giving you 90 days from the date you receive your order to request a return.

To be eligible for a standard return, your item must be:

Unopened
In its original packaging
Have its safety seal intact
Accompanied by your receipt or other proof of purchase

Our Current 90-Day Guarantee

As part of our current offer, you may also return your product even if you have opened or used it.

If you are not satisfied with your purchase, contact us within 90 days of delivery at:

tell-us@elevon.health

We’ll review your request and provide the appropriate return or refund instructions.

This voluntary 90-day guarantee is separate from any mandatory consumer rights that may apply to your order.

How to Start a Return

To request a return, email us at:

tell-us@elevon.health

Please include:

Your order number
The email address used for your purchase
The reason for your return
Photos, if relevant

Please do not send products back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Return Address

Elevon / Nouriva LLC
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States

We will provide return instructions after your return request has been approved.

Return Shipping Costs

Change-of-Mind Returns

For returns due to a change of mind or personal preference, you are responsible for the cost of return shipping unless otherwise stated in your order or promotional offer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, or incorrect, we will cover the reasonable return shipping costs or provide an alternative resolution.

Damaged, Defective, Leaking, or Incorrect Orders

Please inspect your order when it arrives and contact us as soon as possible if your item is:

Damaged
Defective
Leaking
Incorrect

We’ll work with you to provide a replacement or, where appropriate, a full refund including the original shipping charges you paid.

No Return Required for Certain Damaged Products

For products that arrive leaking or visibly damaged, you may not need to send the product back.

In many cases, a clear photo of the product and packaging will be sufficient for us to process your claim.

Non-Returnable Items

For health and hygiene reasons, our standard return policy does not accept products whose safety seal has been broken, except where our 90-Day Guarantee expressly allows a return of an opened or used product.

We also do not accept returns of:

Gift cards

Nothing in this policy limits any consumer rights that cannot legally be excluded, including rights relating to products that are defective, damaged, or not as described.

Exchanges

If you would like a different product, the fastest option is generally to return your original order and, once the return has been approved, place a new order for the replacement.

European Union Consumer Rights

If you are located in the European Union, you may have statutory consumer rights in addition to our voluntary 90-day return policy.

14-Day Right of Withdrawal

For eligible distance purchases, EU consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods without giving a reason, subject to applicable legal exceptions.

To exercise this right, contact us at:

tell-us@elevon.health

within the applicable withdrawal period.

After notifying us of your withdrawal, the goods generally must be returned within 14 days. The consumer normally bears the direct cost of returning the goods unless the seller has agreed to cover those costs or failed to provide the required information about return costs.

Sealed Products and Hygiene

EU law provides an exception for certain sealed goods that are not suitable for return for health protection or hygiene reasons when the seal has been broken after delivery.

For our supplement products, this may apply once the product’s safety seal has been opened.

This statutory exception does not affect any additional voluntary return or satisfaction guarantee that we may offer.

EU Refunds

Where the statutory right of withdrawal applies, we will refund eligible payments in accordance with applicable law.

This generally includes:

The price paid for the goods
The cost of the least expensive standard delivery option originally offered

If you selected a more expensive delivery method, we are generally not required to refund the additional cost.

We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by applicable law.